Since it's founding in 1997, the CYC-Net discussion group has been asked thousands of questions. These questions often generate many replies from people in all spheres of the Child and Youth Care profession and contain personal experiences, viewpoints, as well as recommended resources.
Below are some of the threads of discussions on varying Child and Youth Care related topics.
Questions and Responses have been reproduced verbatim.
Hi. I'm working with a practicum student who is having issues with a client. The client is a sex offender, and the student has stated that she cannot get past this "label", and any interactions with him are predictably ineffective. I have several thoughts on exploring different options with her, but I could use some help.
The bigger question posed is: How do we, as Child and Youth Care counsellors, move beyond our feelings of dislike/abhorrence of clients, for whatever reason, to become effective in our relationship with the child?
Thanks,
	Pati Chrusch-Page
	...
	
	I am sure there will be many answers to this query and let me just take a 
	moment to thank Patty for raising a very tricky question. I have asked 
	myself this question many times over the past 15 years and the answer that I 
	use today (it has changed over the years) is as follows: why should we as 
	child and youth workers need to move beyond feelings of dislike for certain 
	clients? The field of Child and Youth Care work is so vast with such an 
	enormous spectrum of clients that it is foolish to assume that we will 
	"like" everyone. Shouldn't we know our limitations, explore them in 
	supervision, and – when necessary – refer client's elsewhere? Sometimes the 
	latter may be as simple as having someone else within the agency work with 
	the child instead of you. Clearly, all must be treated with professional 
	respect; and it is crucial that we distinguish between the mildly annoying 
	and the truly abhorrent, yet why must we "like" everyone? Why must we work 
	with everyone? Do we as the professionals ever get to say "no"?
	
	Peter Rosenblatt
	PS: I wonder if Patty's question would be different if any other issue were 
	substituted for Sex Offender?
	...
	
	Hi Patty, My husband who has been a Child and Youth Care for more than 25 years, has in the 
	past ten years be working with teen male sex offenders. I could not do the 
	work, but, I'm glad that he does. I will ask him if he could speak to you on 
	this topic. He does individual, group (both youth and the parents), consults 
	with agencies in the community, and trains staff in a group home. I'll get 
	back to you with more information.
	
	Donna Lewis
	...
	
	I have run into this problem with the parents of the kids I work with. What 
	I find helps is to focus on the philosophy that as helping professionals we 
	need to come from a mindset that all people, regardless of what they have 
	done, are deserving of our unconditional positive regard. Always assume that 
	the person is doing the best they can with the resources that they have at 
	the moment.
Also, in the Loving Kindness Meditations that I have 
	shared with you, you may recall that a person can simply 'plant the seed' 
	and move on, i.e. don't get too enmeshed emotionally either way (hate or 
	love). This helps to protect our personal and professional boundaries.
	
	Leona Doig
	...
	
	Hi,
	I kind of hear where you are coming from. I just completed my second year 
	practicum placement in a residential center and I also worked with a 
	resident who has similar issues.
	
	My first semester with him was quite adventurous to say the least, and it 
	reached a point where I needed to detach from the situation and re-evaluate 
	my own belief and value system and reflect upon what I could do to make this 
	experience more positive for both of us. To be honest, this took an entire 
	month, so show yourself as much patience as you give the kids. That in 
	itself helped a lot. I also found a three part series* on the CYC-Net that 
	talks about working with juvenile sex offenders and that gave me more 
	understanding into what issues he is dealing with, and what approaches are 
	effective. I then did some research and found out what approach the center 
	and other agencies were taking when working with him and found that what 
	they were doing made a great deal of sense, so I took that information and 
	applied it to my own approach. This created a far healthier atmosphere 
	that's far sure and then I felt more comfortable. Then, and only then, I was 
	able to engage in one-to-one activities with him. After the break we were 
	able to reestablish the relationship and it was much more therapeutic for 
	him, and even though sometimes it was still difficult, it was much 
	healthier.
	...
	
	* See this three-part series by Grant Charles and Jennifer Collins:
	
	The 
	Treatment of Adolescent Sex Offenders: Growth Promoting Premises of 
	Residential Care
	
	— Eds.
	...
	
	We can not like or be able to work with every youth that comes our way. That 
	is just a fact of life. We do need to know our limits and who we can or can 
	not work with. Sometimes we need to look at ourselves and ask what gets in 
	the way of working with some youth. This is important for self growth, it 
	does not mean that we have to work with youth we just can not work with.
	
	Like I mentioned in my response to Patty, I am glad that my husband does the 
	work he does, but I would not do it. However, I have learnt a lot about sex 
	offenders from him, and this has helped me to see young sex offenders in a 
	different light. Still would not work with them though.
	
	I know very few who would and I am happy to know that there are people who 
	can.
	Donna Lewis
	...
	
	There are times, for many different reasons, that we are not able to work 
	with a particular child. It is just as important for an individual to 
	recognize this, as much as it is to learn how to work with this particular 
	type of client. Bottom line is I would have another individual work directly 
	with this child and have the staff who is not able to, perform other duties. 
	If I informed you that you must learn how to work with an abusive male when 
	you are threatened no matter what your experiences, you may eventually leave 
	the field or continue to be submissive or ineffective with addressing your 
	concerns.
	
	Ron Moore
	...
	
	Maybe you need to see the client as a youth first and foremost, who happens 
	to have committed a sex offence? If you can't get past it – get out and do 
	you and your client a big favour. S/he deserves someone who can set their 
	own prejudices aside. Not to do so and to continue to work with this client 
	is abusive to both of you.
	
	Mary Jo Arnold
	...
	
	This question reminds me of the emotional (almost 'spiritual') demands that 
	are placed on Child and Youth Care workers at times. It's been a while since I worked 
	first-line, but my recollection of this is that trying to see the young 
	person as a suffering being and finding just one thing to like about them 
	usually helps.
	Mike Burnett
	...
	
	Read the book Being in Child Care, especially chapter named What is 
	There to Learn? You may be surprised what you learn about yourself by 
	working with children. Each of us has a child inside us and if we haven't 
	dealt with issues this child has, how can we deal with issues the youth we 
	work with have. We are all guilty of what you have described at some time 
	and if you think you aren't then look again. We often need someone else to 
	help us to find that child and help us identify why we don't like a certain 
	youth we are working with. Good Luck in your quest!
	
	Ruth Wood
	___
	
	
	Query 2:
	
	I have recently been working with a family (only father and son, mother's 
	whereabouts unknown) where the father who seems rather bitter adopts a 
	sneering and hostile attitude to me and the son seems to have the same 
	attitude. I can't get past this personally and find myself disliking both 
	clients, which completely blocks my motivation and ability to be of help – or want to be of help. How do other youth and family workers cope with this?
	...
	
	When working with clients that you do not like you need to remind yourself 
	that this is not about you. You need to try and see how they view the 
	situation. It is not surprising that the son acts like the father as it is 
	probably learned behaviour. If you find that you can not work with this 
	family you need to step back and allow some else to, and reflect what is 
	going on for you.
	
	Kathleen Hains
	...
	
	I think you need to ask yourself what could be going on for them to make 
	them react the way they are. Be curious, rather than personalizing their 
	attitudes. I would acknowledge the attitude you are sensing from them and 
	genuinely ask what's happening for them, and acknowledge that maybe they've 
	had bad experiences with professionals in the past and talk about those 
	experiences. Find out their expectations. It doesn't say whether you are a 
	male of a female; if you are a female there could obviously be some 
	transference issues happening.
	
	Tania Brzovic
	...
	
	When this happens I step back and remind myself that nobody kidnapped me and 
	drove me to work this morning--not to be flippant but it really helps to 
	remember that I made a conscious choice to do this kind of work--so why am I 
	concerned personally when clients can be hostile or difficult since I chose 
	to work with people who are coming in for help with exactly such issues? It 
	has helped me remain as positive about the work I chose to do, and our 
	field, after 26 years working in residential care working as a child care 
	worker right on up the ladder to Director.
	
	Frank Delano
	...
	It's hard to respond to your query without knowing much about the 
	circumstances involved in the referral process for this family. Is your 
	service voluntary or are these folks mandated to participate?
	Either way, one avenue to approach your situation would be to open up a 
	conversation with the father and son about what their expectations are for 
	your work together, how they see the relationship ... as well as being very 
	open about what your role is with this family ... especially around 
	encouraging them to discover and own the solutions to their issues.
	If they are completely negative about participating, you can put the 
	question back to them as to why they are continuing your working 
	relationship and explore other possibile ways for them to access service.
	I think often this type of hostile behaviour is defensive, i.e., when 
	clients perceive uneven power dynamics between themselves and their worker!
	...
	
	I think that the word "hostile" which you used is probably very accurate. We 
	know that people who have been habitually hurt or rejected, get to the stage 
	where they generalise an expectation of the worst from any relationship.
	
	Therapists like Rogers and Kelly suggested that "hostility" is a rigidity in 
	our negative world view (e.g. nobody cares about me) and a rejection of any 
	incoming experiences which may question our "stuck" world view. Instead of 
	allowing new data to influence our position, we force the data to confirm 
	our position. So our hostile behaviour defends our position (which somehow 
	explains our unhappiness or distrust).
	When you, the worker, are frightened off by this hostility, you leave them 
	with this view ("There you are, see? Nobody sticks by us ... nobody cares"). 
	A central task for all of us who work with hurt children and families is 
	really to stick around -- and to PROVE THEM WRONG.
	
	Barbara Varenhorst (writing on harnessing the energies of love in 
	Reclaiming Children and Youth) uses these words: "One moment of 
	unconditional love may call into question a life-time of feeling un-worthy, 
	and invalidate it!"
	
	Brian
	...
	
	Through no fault of our own we do run into personality conflicts and in best 
	interest for the client we need to either find the positive in that client 
	and focus on that or if we aren't able to do this we need to give the file 
	to someone else to work on. You do not need to interpret this as a failure 
	only a learning experience and then look for what you have learned from it.
	Ruth